To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.
If your tracking information states that your package was delivered and you have not received it, you must address this with your postal service. jetrostore.com does not hold responsibility for packages that state to be delivered.
Just a reminder that you will receive your order within 7-20 business days from the date that it is placed. After your payment is authorized and verified, it will take 3-5 business days to process your order. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.
We employ the services of major trusted international carriers to fulfill your package in a fast and secure manner.
We have standard flat rate shipping depending on the country you are shipping to. This makes it easy for our shoppers to save when buying multiple items at once.
Shipping to the United States = Flat Rate - $3.95
Shipping to Canada, United Kingdom, Australia = Flat Rate - $4.95
Shipping to Most European Countries = Flat Rate - $7.95
Shipping to all other countries worldwide = Flat Rate - $14.95
Wherever applicable, Free Shipping will be applied to your order.
What happens after you place your order:
Processing: All orders are sent to our order processing team for dispatch within 24 hours after the order is placed. Our team processes the order, which can take an additional 1–4 days.
Shipping: After processing, items usually take between 3 and 25 days to arrive at their destination, but can take longer from time to time depending on your shipping destination and product origin. For products shipped domestically, USPS, FedEx, or UPS will be used depending on the weight and size of your package.
Shipping International: On average, International delivery usually takes about 15–30 days. US-placed orders from China are shipped by e-packet, which is a US Postal Service product. Tracking information is provided whenever possible (depending on your region).
Fast Shipping: There will be options for faster shipping wherever and whenever possible. During the checkout process, you can select faster shipping where fast shipping options are available.